WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com
At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:
This role forms a key part of the Mindshare Japan Leadership Team and closely working with Agency Lead to work with. Responsible as a Client Lead for working collaboratively with local, regional and global colleagues to deliver best in class service and delivery to the several clients thus expected to be fully bilingual.
Leading the client relationship and maintenance of the quality of contracted services, lobbying additional assignments as well as developing an appetite for and building revenues from out-of-scope offerings and value add services for the assigned client are also a part of this role and collaborate to work with senior management. Additionally, it is expected to work on the new business pitches (for both Local and global/regional) with the collaboration work with the regional and global teams in GroupM/Mindshare networks as well as WPP agencies.
Finally ensuring commitments made to clients are specific and deliverable, ideally exceeded!
3 best things about the job:
- Opportunity to have the partner relationship with well-known global clients
- Key strategic role in GroupM/Mindshare’s business and being a part of GroupM Japan’s leadership
- Exposure with regional and global teams across GroupM/Mindshare network and WPP agencies to get updated the best practice and new data & tech with the global standard
Measures of success:
In three months,
- Gained the respect of your team, leadership team and GroupM/Mindshare Global & Regional teams
- Created relationships with senior management of key clients
- Set your own agenda and roadmap for digital media
- Develop processes and workstreams to deliver best in class performance for clients
In six months,
- Met revenue and client satisfaction targets
- Ensured that each member of the team can successfully followed up on their professional growth plan
In twelve months,
- Optimized the team structure / responsibility as required
- Be described as our clients’ lead business partner across the assigned clients
- Elevate the role of biddable experts and grow omni-channel comfort
- Lead the new business pitches
Objectives
- Lead a brand with services scope focused on strategic communication planning and digital media campaign implementation management, by leveraging performance data analytics and digital expertise.
- Define the strategic approach on the account to meet the client’s business objectives and strategies and oversees the implementation of the annual planning as well as the implementation approach in conjunction with the GroupM/Mindshare teams
- Support management for the profitable and efficient running of each account through the allocation of resources, process and systems across the portfolio.
Client Management
- Anticipate the client’s needs and set up internal process to meet / exceed them
- Own the end to end client interaction and engagement to ensure the long term success of the relationship
- Ensure key deliverables are met within deadlines
Operational Excellence
- Collaborate with global and regional teams and cascade clear understanding of strategic principles, guidelines and deliverables to the team
- Manage team to ensure deliverables are met the client expectations
- Improve interfaces between planning, buying and digital teams within Mindshare and wider GroupM teams
People Leadership
- Identify, retain and develop talents at all levels in order to effectively deliver to the customer with operational excellence within the team.
- Manage and develop the team individually and collectively
- Maintain high level of motivation throughout team members
Qualifications and Requirements
- 10+ years of senior management experience + digital strategy and planning experience
- Bachelor’s degree in a business, numerical or analytical degree
- Excellent communication and negotiation skills, ability and flexibility to manage both local and global stakeholders
- Experience across multiple biddable platforms (Search, Social, Programmatic) as a plus
- Comfortable translating complex data into simple and relevant strategic insights
- Ability to influence and manage key client stakeholders (media managers)
- Demonstrable people management experience gained within a matrix management structure and specific capability at developing and sharing knowledge and developing team(s) and resource capabilities
- Bilingual preferred with the fluency in English.
Life at WPP Media & Benefits
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
Mindshare delivers Good Growth for its clients. As “Growth Architects," we drive growth that benefits all stakeholders — better for people, planet, and business — by using media with intention. This approach creates more meaningful connections with consumers, increases consumer trust in the brand, and delivers better outcomes for all stakeholders.